Refund policy

At VibrantVogue Gems, we strive to provide you with the finest quality jewelry and accessories. Due to the intimate nature of our products and to maintain the highest standards of hygiene, we regret to inform you that we do not accept returns or offer refunds on any purchases made through our online store.

We encourage our customers to carefully review product details, dimensions, and images before making a purchase to ensure that the selected items meet their expectations. Should you have any inquiries or concerns regarding a product, please contact our customer support team at info@vibrantvoguegems.com before completing your purchase.

In the unlikely event that you receive a damaged or defective item, please contact us within 5 days of receiving your order, accompanied by clear photos of the issue, and our team will assess the situation to provide a suitable resolution.

We appreciate your understanding and cooperation as we strive to deliver a seamless and satisfying shopping experience at VibrantVogue Gems.

If you have any further questions or require assistance, please don’t hesitate to reach out to our customer support team at info@vibrantvoguegems.com or call us at  

Phone:  +1 (778) 913-7940 (North American Region customer service)

Phone: +230 57820304 (International customer service)

Phone: +230 58114284 (International customer service)

Our mailing address is 1 Shearwater Rd, Denny Island, BC V0T 1B0, Canada.

Thank you for choosing VibrantVogue Gems.

Sincerely,

The VibrantVogue Gems Company